Returns & Refunds

Due to hygiene reasons and the nature of handcrafted jewelry, we do not accept returns or exchanges unless an item is damaged or incorrect.

The following items are non-returnable and non-exchangeable:
 • Earrings
 • Rings
 • Pendants and necklaces
 • Ear-cuffs

Every piece of Passion Ice Jewelry is individually handcrafted and carefully inspected before shipping to ensure top quality.

If you receive a damaged or incorrect item, please contact us at passionicejewelry@gmail.com within 3 days of delivery with your order number and clear photos of the issue. We will review the case and provide a suitable solution (such as a replacement or refund, if eligible).

We reserve the right to reject any return request that does not meet the conditions of this policy.