Our jewelry is made of the highest quality silver - 925 sterling silver. Each piece undergoes careful processing and is covered with a thin layer of rhodium - a precious metal that gives the jewelry a luxurious shine, protects it from darkening and extends its service life.

Rhodium plating makes silver even more scratch-resistant and gives it a shining, impeccably clean shade. We make sure that your jewelry will delight you with its perfection for many years, preserving its original appearance and emphasizing your individuality in every detail.

Due to hygiene reasons and the nature of handcrafted jewelry, we do not accept returns or exchanges unless an item is damaged or incorrect.

The following items are non-returnable and non-exchangeable:
 • Earrings
 • Rings
 • Pendants and necklaces
 • Ear-cuffs

Every piece of Passion Ice Jewelry is individually handcrafted and carefully inspected before shipping to ensure top quality.

If you receive a damaged or incorrect item, please contact us at passionicejewelry@gmail.com within 3 days of delivery with your order number and clear photos of the issue. We will review the case and provide a suitable solution (such as a replacement or refund, if eligible).

We reserve the right to reject any return request that does not meet the conditions of this policy.

All orders are processed within 1–3 business days after your purchase is confirmed.

We ship worldwide from Bali, Indonesia. Once your order has been dispatched, you will receive an email with a tracking number to monitor the delivery status.

Estimated delivery times:
Indonesia: 2-7 business days
Europe & USA: 7–14 business days
Other countries: up to 20 business days

Please note that international customers are responsible for any customs duties or import taxes that may apply in their country.

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